Returns & Refunds

We want you to feel good about your Narrow Mercy order. Please inspect your items and check the fit when they arrive.

Request a return within 5 days

Email narrowmercyshop@gmail.com within 5 calendar days of delivery with your order number and reason for the return. Items must be unworn and unwashed. Please wait for approval and return instructions before mailing anything back.

Sending your return

Approved returns must be mailed within 7 calendar days of approval. Customers pay return shipping for a change of mind or an incorrect size selection. Original shipping charges are not refundable for these returns.

Custom and personalized orders

Custom and personalized orders are final sale, except when an item is defective, damaged, or made incorrectly by us.

Damaged, defective, or incorrect items

Please contact us promptly with your order number and clear photos of the issue. If we sent an incorrect or defective item, we will cover any required return shipping and arrange a replacement or refund.

Refunds

After we receive and inspect an approved return, we will refund the eligible item amount to the original payment method. Your bank or payment provider may need additional time to post the refund.

Questions? Email narrowmercyshop@gmail.com before returning your order.